FAQs

FAQs – Arab Shopping Hub

1. What countries do you ship to?

We ship to the following countries:

• United Kingdom
• United States
• Australia
• Canada

2. How long does shipping take?

Orders are typically delivered within 7 days after processing.

3. Do you offer free shipping?

Yes! We provide free shipping for all orders in the UK and USA. For Australia and Canada, shipping costs are calculated at checkout.

4. What is your return policy?

We accept returns within 14 days of delivery for unused items in their original packaging. Simply email us at customer@arabshoppinghub.com or WhatsApp us at +44 7923403823 to initiate the process.

5. Can I get a replacement for a damaged or incorrect item?

Absolutely! If your item arrives damaged, defective, or incorrect, we’ll gladly send a replacement at no extra cost. Contact us within 7 days of delivery with proof of the issue.

6. How do I request a refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item. Please contact us at customer@arabshoppinghub.com or WhatsApp us for assistance.

7. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package.

8. How can I contact customer support?

You can reach us via:

• Email: customer@arabshoppinghub.com
• Phone/WhatsApp: +44 7923403823

9. What are your customer support hours?

Our team is available:

• Monday to Friday: 9:00 AM - 6:00 PM (GMT)
• Saturday: 10:00 AM - 4:00 PM (GMT)
• Sunday: Closed

10. Do you offer international shipping?

Currently, we ship only to the UK, USA, Australia, and Canada.